MTN Ghana is committed to fighting mobile money fraud
A statement from the company copied to the Ghana News Agency said MTN had robust governance structures in place and would continue to safeguard the data and privacy of its customers.
It said MTN was the first Mobile Money service to have received the ISO/IEC 27001:2013 certification in Ghana.
The statement said MTN would not tolerate Mobile Money agents and employees who may seek to violate the very stringent policies and processes the Company had put in place to protect customer data and privacy.
It has therefore assured stakeholders that customer pin numbers are not accessible to staff and as such cannot be updated or changed in the system.
“MTN further strongly disputed the suggestion that 50 per cent of all Mobile Money subscribers have either been defrauded or targeted. This is highly inaccurate and is unsupported by evidence.”
“Statistics available to MTN confirm that less than One percent of subscribers are affected. The above statistics notwithstanding, MTN considers the issue of Mobile money fraud one of utmost importance and continues to be dedicated in the provision of the needed attention to address the situation.”
Eli Hini, General Manager, MTN Ghana Mobile Money, said “The MTN Mobile Money service is committed to providing the highest level of security to protect its users.
The system and processes conform to best practices in the industry, and the service is highly regulated by the relevant authorities.
“We have undertaken public education campaigns to encourage all our valued Mobile Money customers to be extra vigilant and take steps to protect their wallets”.
MTN assured customers that it would continue to work with the security agencies to eliminate the incidence of Mobile Money fraud to create a safe and secured environment for an excellent service experience.