The bank said investing in a new platform to take over from an award-winning one is a loud testimonial of the commitment to stay ahead of the curve in delivering the most innovative solution in online and mobile banking.
The new platform, which integrates both online and mobile, greets clients with a fresh look and feel and also unifies the user’s log in credentials.
Clients log on to both platforms with the same credentials used for online banking.
Speaking at the launch, Head Retail Banking Standard Chartered Bank Ghana and West Africa, Henry Baye said: “We are proud to launch this refreshed, clean, sophisticated yet simple to use Online Banking User Interface and the exciting new Standard Chartered Mobile App.”
“This new look and feel combined with a great web and mobile interaction will deliver an amazing experience to our clients. With these digital innovations, we are introducing solutions that make banking more convenient and a step towards making Standard Chartered the digital main bank for our clients.
“The new platforms will enable quicker and easier access to bank accounts. Clients can track and stay in control of their finances. Loan details viewing, funds transfers in real time, bill payments and account tracking activities are all available on mobile,” he said.
Overall, clients are expected to enjoy a consistent mobile and online banking experience: usernames and passwords, beneficiaries, standing instructions and bill payees are replicated across both channels.
Besides, paying bills is made easier as the revamp comes with an expanded list of utility companies, cable TV and internet providers.
“With the Mobile Application, the Bank’s customers can also set up beneficiaries to make transfers to and moreover, they can personalize their accounts by adding account nicknames or icons,” Mr Baye said.
Mr Kweku Bedu-Addo, Chief Executive and Managing Director Standard Chartered Ghana, urged the staff to be at the forefront of the digital agenda.
He tasked the frontline staff to in their meeting with clients to encourage them to adopt the new technology to make banking easier for them.
The online and mobile banking platform puts Standard Chartered at the forefront of digital banking technology in Africa.
In 2015, Global Finance named Standard Chartered the World’s Best Consumer Digital Bank and Best Regional Consumer Digital Bank for Africa and the Middle East.
Standard Chartered Mobile app is now available for download from AppStore and Google play.