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Lufthansa bolsters special services after 45 years

LufthansaLufthansa German Airlines is celebrating its 45th anniversary of special services with dedicated kids service for families this summer.

This includes unique family check in areas at Frankfurt and Munich airports, enhanced onboard children’s meals, snacks and games.

Carsten Schaeffer, Vice President Sales & Services Southeast Europe, Middle East and Africa, in a statement issued in Accra and copied to Ghana News Agency stated: “As Europe’s family airline, Lufthansa is making sure travelling with small children is stress free this summer, providing exclusive family-friendly check-in counters in our main hubs, making the check-in process stress free, convenient and above all enjoyable.

“The real fun begins onboard with new games, meals and activities which will make even the longest journey a memorable experience.”

The new “family check-in areas” are for families travelling with children up to 12 years- old and are conveniently located at both Frankfurt and Munich Airports.

Under the motto: “Your youngsters are the greatest,“ the special counters, where boarding passes and luggage can be dropped off,  are easily found in the terminal by parents and children alike.

Designed with a family-friendly atmosphere, the path to the counters looks like a runway, past monitors displaying Lufthansa’s two mascots: “Lu” & “Cosmo, known for welcoming the youngest passengers to Lufthansa flights.

At Lufthansa, cuddly animals are not left stranded either – they, too, receive a “Teddy boarding pass,” all their own. Lufthansa check-in staff at the dedicated family counters issue boarding passes, note seat reservations and even provide children a boarding pass for their cuddly soft toy or teddy bear.

“Family guides” are also readily available, indicating the location of children’s play areas, baby changing facilities, child-friendly restaurants, pharmacies, supermarkets, observation decks, and discount vouchers for airport shopping.

The airline is also reviving a legend in its cabin, where crew would hand out a new logbook to kids on all flights. The kids would then have to fill in the logbook with the information on their boarding pass or from the air show.

The logbooks can be signed on every flight by a member of the crew. For the kids it is all about entering the flights one after the other. After the 12th departure they will be presented with the sought-after Junior Pilot certificate, signed by the captain.

On board long haul flights, special attention to Lufthansa’s youngest passengers continues with the new Kids’ menus. The dedicated children’s menus for children are based on the principles of a healthy, balanced diet.

Dishes for young passengers therefore contain as little sugar as possible and instead use honey as a sweetener. Only high-quality fats such as olive oil are used, and only in reduced amounts.

For children enthusiastic about travelling, future pilots or those who simply love to play and have fun, the free JetFriends club for kids and teens offers a glimpse into the world of aviation and behind the scenes at Lufthansa, as well as runs regular competitions and membership is open to any child or teenager aged from two to 17.

JetFriends members automatically join the Miles & More frequent flyer programme and earn award miles. Best of all; as long as they are a member of the JetFriends club, the miles will remain valid.

The JetFriends club has its own club membership card with a trendy lanyard. For more information one could log in on: www.jetfriends.com

Lufthansa has a long standing tradition of providing year-round special services to families with small children, customers with limited mobility and passengers requiring extra care.

Known as the famous “Red Cap” Service, so nicknamed the “Rotkäppchen” (“Red Caps”) by journalists in the early days of the company’s history of special care, Lufthansa’s Special Services team has hundreds of colleagues tasked with providing special care, whether it is accompanying children travelling on their own,  elderly passengers or passengers with reduced mobility.

This service was introduced in May 1968, meaning that Lufthansa is looking back with pride at 45 years of special services.

The first Lufthansa flight taking advantage of this new service was on May 6, 1968 to Johannesburg, operated by a Boeing 707 jet – Mickey Mouse and Disney played an important role in those days as well.

Source: GNA

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