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Ghana regulator imposes fresh fines on mobile operators for poor service

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Telecoms updateAll the six operating mobile telecoms companies in Ghana have been sanctioned by the national regulator for providing poor quality service.

The National Communications Authority (NCA) has imposed new fines in a sum of GH¢1 million on all the operators for failing to maintain the quality of service standards set by the regulator.

According to the NCA, it observed that the mobile operators failed when it conducted a Quality of Service (QoS) exercise in March and April 2013 in the Greater Accra, Western, Brong Ahafo and the three Northern Regions.

After the outcome of the findings of the exercise, MTN was sanctioned GH¢350,000 for defaulting Call congestion and Call Setup Time obligations in the Greater Accra, Upper East, Upper West and Northern Regions.

Tigo also received a fine of GH¢250,000 for defaulting Call Setup Time obligation in Western as well as Greater Accra Region and Call Congestion obligation in Upper East , Upper West and Northern Regions.

Expresso was also sanctioned GH¢200,000 for defaulting Call Congestion obligations in Western, Upper West, Upper East and Northern regions while Glo Mobile received a fine of GH¢100,000 for defaulting Call Setup Time and Call Completion obligations in Brong Ahafo Region.

Airtel and Vodafone each receive a fine of GH¢50,000.

The NCA used four indicators – Call Congestion Rate, Call Setup Time (CST), Call Drop Rate (CDR), and Stand-alone Dedicated Control Channel (SDCCH) Congestion Rate to check the quality of service rendered by these mobile operators for their users.

By Ekow Quandzie

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