Lead crusade to redeem negative image – Commissioner tells staff of Custom Division
Major-General Carl Modey, Commissioner of the Customs Division of the Ghana Revenue Authority (GRA), has asked the senior staff to provide the needed leadership to purge the Division of negative acts that dent its image.
They should not only insist on transparency and openness but encourage their subordinates to avoid unnecessary delays in service delivery, extortion and harassment, that the public often tend to accuse them of.
Addressing the 21st annual delegates’ conference of the Senior Staff Association (SSA) of the Division at Akyawkrom, near Ejisu, on Thursday, Major-General Modey, asked that they should be honest in their dealings with clients.
“You should ensure professionalism, honesty, integrity and quick service with a smile to all clients”, he said.
The three-day meeting is being held under the theme: “Relevance of Staff Associations in GRA – Challenges and the way forward.”
The Commissioner praised the staff for exceeding revenue targets for the year and asked them to work hard to improve the quality of service.
Major-General Modey expressed concern about the logistical and administrative challenges facing the Division and said if removed, it would “move from good to great.”
Mr George Blankson, Commissioner-General of GRA, described the achievement of the Customs Division in terms of revenue mobilization this year, as unprecedented and commended the staff and management for the hard work and dedication.
He said steps were being taken to address operational challenges as well as welfare issues to further enhance performance.
Mr Ernest Quaisie, Board Chairman of GRA, called on the management to devise strategies that would help the Division to generate revenue internally for its operations.
He praised the staff for the industrial peace and harmony and appealed to the management to ensure that SSA took part in negotiations for improved service conditions.
Mr Siedu Iddrisu Iddisah, National Chairman of the Association, called for peaceful co-existence among all unions and associations within the Division.