GTUC soon to implement a Ghana-focused Business Processing Outsourcing training curricula

Dr. Osei Darkwa

Ghana Telecom University College (GTUC) is soon to implement a Ghana-focused international Business Processing Outsourcing (BPO) training curricula and a talent credentialing system through which beneficiaries can attain international certifications on a cost-effective basis.

Dr Osei K. Darkwa, President of the College, who disclosed this at the weekend during the University’s second graduation ceremony held in Accra, said the move was to position Ghana as an international competitive outsourcing destination.

The BPO industry is an information technology enabled service industry in which clients from other parts of the world subcontract services of which they have low competitive advantage over to local firms who have high competitive advantage in that area.

Earlier this year, Rising Data Solutions (RDS), a Ghanaian multinational BPO provider, signed a Memorandum of Understanding (MoU) with GTUC to design and implement a BPO-specific training course.

As per the terms of the MoU, the RDS is expected to enhance professional skills through training by the GTUC faculty in BPO, staff interactions, exchange of experiences and best practices as well as employ qualified GTUC students to work with it.

The BPO industry had become a fast-developing industry, driving the economies of many countries in the world, and it is estimated that the sector could provide over 37,000 jobs for Ghanaian youths by the end of 2011 with an added value to the country’s economy of over $750 million.

Dr Darkwa said GTUC won a World Bank grant to provide consultation and training services for development of BPO for the Information Technology Enabled Services.

He noted that the University’s ongoing research activities focused on cybercrime, mobile learning and health, virtual laboratories and education.

Dr Darkwa said the GTUC had upgraded its technological infrastructure through the establishment of video conferencing centres in Accra and Kumasi and “digitizing academic content and putting it online to facilitate easy access to course information.”

“We intend building on the strategic vision and mission of the University, the vision of being a global knowledge enterprise comparable to the leading universities of the world,” he said.

Dr Darkwa called on the 334 graduands to be big dreamers and critical thinkers and to challenge themselves to pursue greater things which would lead to socio-economic development.

“Your degrees will be just the first stepping-stone across the turbulent river. Make every second count. Go out and experience the world. Set sail and be a sailor of the world bound for all ports,” he said.

Source: GNA

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