Ho Mutual Health Insurance automates customer service system

The Ho Municipal Health Insurance Scheme (HMHIS) has automated its customer service system, to facilitate operations.

Mr Elliot Nestor Akototse, Volta Regional Manager of the National Health Insurance Authority (NHIA), said this at the launch of the facility in Ho on Wednesday.

He said that officials of the NHIA in Accra were looking at the possibility of replicating the network nationwide.

The System, developed by the HO Municipal Insurance Scheme Management Information Systems Manager, Mr Akwasi Asiedu, would enable the Scheme to identify clients, whose identity (ID) cards were about to expire or had expired and had been sent by messages for renewal.

It will also make it possible for the Scheme to identify newly registered clients whose ID cards were ready and reach them by text messages for collection.

“Members and the general public can also send their complaints, suggestions, questions and enquiries to the scheme through the system for prompt redress through 028-9000200 or 024-9177535”, Mr Mawuko Tsigbey, the HMHIS Manager, explained.

He said the system would operate for 24 hours throughout the week, adding that the Scheme had also introduced the school’s project that targets Primary four pupils to Senior High School students for education on the “Dos and Don’ts and the processes of the NHIS” to enable them prompt their parents and guardians to enroll and renew their membership cards promptly.

Mr Tsigbey said the system “has the capability to generate different reports with trend analysis for good management decision-making and focused scheme activities”.

Demonstrating how the system operates, Mr Asiedu said it could send 60,000 text messages at a click of a button, thus making it easier and faster to search for a subscriber’s details.

He said the software could work “as stand-alone or in a distributed system, runs on all windows operating system with any kind of modem, and can be used to perform several normal operational activities and to attend to client needs when the NHIA application goes down”.

Mr Asiedu said the system would run on pilot basis and the Committee administering the System would evaluate it to determine the cost involved in its development.

Source: GNA