Mr Osei-Bonsu said this in a speech read by Mrs Francisca Dedei Attipoe, Head of Human Capital and Administration Department of Apex Bank limited, at the 26th Annual General Meeting of Shareholders of Brakwa Breman Rural Bank on Saturday.
He urged RCBs to brace themselves up to meet the maintenance cost of Information and Communication Technology (ICT) in teams of software maintenance cost, repair, depreciation, upgrade and replacement.
Mr Osei-Bonsu said to achieve this there was the need for RCBs to raise more capital which was very difficult in view of the fact that poverty was endemic in most of their catchments areas.
He said competition in the banking industry was normal and inevitable adding that the surest way to face increased competition was to improve their customer services to attract new ones and to maintain existing ones.
Mr Osei-Bonsu urged Brakwa-Breman Bank to organise orientation courses for the staff to improve upon their performance to attract more customers to the bank.
He said if this is done the bank would become synonymous with excellence in customer care to enable it to withstand the pressure of increased competition.
He advised the management of the bank to put in place pragmatic programs and policies to sustain its operations.
Mr Osei-Bonsu urged the bank to collect all its debts to enable others to benefit from its loan policy.
Commodore Charles K. Addae, Board Chairman of the bank, said the bank recorded a slight decrease in profit from GH¢41,166 in 2009 to GH¢38,905 in 2010.
According to him, in spite of this, the bank’s total capital increased from GH¢156,752 in 2009 to GH¢160,354 in 2010 and was able to declare dividend of 0.002 per share, amounting GH¢7,609.51.
CDR. Addae said the bank’s total deposit rose from GH¢1,774,622 in 2009 to GH¢2,256,218 in the year under review.
He therefore encouraged shareholders to increase their shareholdings in order to earn more returns.