A disappointed customer of the mobile operator Vodafone has taken his complaints a notch higher by setting up a website vodafail.com to encourage all other Vodafone customers to voice out their complaints about the mobile provider’s poor services.
The Australian citizen, Adam Brimo who no longer uses Vodafone’s services, put up the website where customers can post complaints about poor reception, call drops, poor customer service, and delayed voicemail messages among others.
Stating his motivation for the site, he writes “In short I am a disgruntled Vodafone customer after using the service for less than six weeks. After my relentless attempts to contact Vodafone customer support to resolve my issues (the usual dropped calls, no reception, poor battery life and delayed voicemail messages) I have no choice but to create a website to express my dissatisfaction to the world.”
And the site has caught on well, with other disgruntled Vodafone customers worldwide posting their complaints.
The website incorporates twitter feeds as well as drawing complaints from Vodafone users across the world.
The website, has caught the attention of Vodafone officials in Australia leading to a meeting between them and Brimo. At the meeting they expressed appreciation to him for setting up the site as it would help them know what their customers are saying about their services. They also said the site gives them a good idea of the areas with problems. “We’re interested in tapping into it — to see how best we can resolve customer complaints,” they added.
Brimo says after meeting the officials that the site will remain open until customers’ main issues are resolved.
Meanwhile, a law firm, Sydney-based PiperAlderman is looking for disgruntled Vodafone customers to form a class action lawsuit over dropped calls, reception issues and poor data performance.
By Emmanuel K. Dogbevi