Ghana Police, others to receive customer service honours

The Ghana Police Service has been selected alongside 39 other organisations from the  public and private sectors to receive honours for their excellent approach in serving their clients.

The other organisations listed to be honoured include Zoomlion Limited, National Health Insurance Authority, T.T. Brothers Limited, KRIF Ghana Limited, Ashanti Home Touch Restaurant, Agbeve Herbal Centre, Fiesta Royal Hotel, Vodafone Ghana, NDK Financial Services, Ghana Home Loans and Shoprite Ghana.

Mr Alban Sumani Bagbin, Minister of Water Resources, Works and Housing has been selected to be honoured with the Public Service Star Award 2010 and Mr Yaw Kumey, Group Chief Executive Officer of Y. Kumey International Group of Companies for first Customer Service Ambassador, due to their selfless service and contribution to development of customer service in the country.

Mr Hector Wulff, Founder of Customer Service Advocate, Ghana, a working group of media practitioners and customer services advocates, announced this at the launch of the first Ghana Customer Service Awards organised by the group in Accra at the weekend.

Mr Wulff said the group came out with the awards to set standards in customer service in the country to ensure attainment of a national customer service culture.

He said those to be honoured were selected “after weeks of critical and meticulous observation, due diligence, research, mystery shopping and phone calls,” which revealed that the awardees served their customers excellently.

The Founder said Customer Service Advocate, Ghana, would pay courtesy calls on the award winners to present their awards and certificates to them.

He said from next year, the group would collaborate with all stakeholders including the Ministry of Trade and Industry, Ghana Employers Association, Ghana National Chamber of Commerce and Industry, to increase as well as maximise the level of objectivity, transparency and viability of the awards.

He announced that the Customer Service Advocate, Ghana, would publish a-65 page Ghana Customer Service Report 2010/2011, which would also contain corporate profiles of all award winners to enhance customer service in the country.

Mr Wulff also announced that the group would early next year, organise the first “National Customer Service Summit” to identify and share best practices in customer service delivery towards the attainment of a national customer service culture.

He expressed regret that customer service in the country is poor and said he hopes things would change through collective efforts to set new standards.

Source: GNA

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