In the magazines Leading Edge awards, which recognize travel providers that offer innovative, high quality products and services to business travelers, Delta won gold status, the highest level award, ahead of South African Airways and British Airways.
A statement issued by Delta promised to continue investing in its customers’ experience by enhancing onboard product with the roll-out of fully flat-bed seats as well as improving airport facilities with the new state-of- the-art terminals both in New York and Atlanta.
“Since launching service to Africa in 2006, we have grown from 22 weekly flights between the African continent and the United States to 50 this summer which reflects that our customers value the service we offer”, the statement said.
As a leading airline between Africa and the United States, Delta provides a daily nonstop service between Johannesburg and Atlanta, Accra and New York-JFK, Lagos and Atlanta, and three weekly services between Monrovia and New York-JFK, via Accra as well as four times weekly nonstop services between Dakar and New York-JFK.
“Passengers flying to the U.S. benefit from convenient onward connections to over 160 destinations from Atlanta and 60 from New York-JFK, including popular destinations in the United States, Canada, Latin America and the Caribbean”, the statement said.
It said Delta’s Business Elite customers flying on services to and from Johannesburg and Nigeria benefitted from 180-degree, fully flat-bed seats and the custom-designed seats offer direct aisle access, as well as on Demand in-seat entertainment, adding that the flat-bed seat would be rolled out to Accra and Monrovia by the end of 2013.
“Delta also offers Economy Comfort and customers flying in Economy benefit from up to four additional inches of legroom for 35 full inches of seat pitch and 50 percent more recline than Delta’s standard Economy class seat. Delta will also begin the rollout of onboard Wi-Fi across the international fleet in 2014 adding to the existing Wi-Fi services available on all of Delta’s domestic U.S. fleet”, it said.
The statement said passengers travelling through New York-JFK, would now enjoy Delta’s new expanded and upgraded facilities at Terminal 4, opened in May 2013, following a $1.2 billion expansion.