Micro-finance expert calls for public education about loan facilities
Mr Ben Fankah, Executive Director of Africa Financial Services (AFS), has expressed the need for micro-finance companies to set up educational units in their outfits to tutor prospective clients about the facilities they offer.
This, he said, would prevent situations where many clients get disappointed after taking loans from micro finance companies, coupled with difficulties with repayment plans and huge interest rates.
Speaking in an interview with the Ghana News Agency, Mr Fankah noted that the products offered by micro-finance and non banking institutions are “need products” and not “want products”, hence the need for a thorough understanding by clients before they are given the facilities.
“Most clients come with dire financial needs and are mostly desperate to access financial assistance.
“Because of this, they do not weigh the facility well by looking at the advantages and disadvantages of the loan before completing and accepting the terms and conditions” he stated.
He said most clients end up unhappy after accessing the loans because they were not well educated on the facility.
Mr Fankah, a long time player in the micro finance and non banking financial service industry started at Bayport Financial Services as Marketing and Public Relations Manager from 2006 to 2008, before moving to Dalex Financial Services as a Senior Manager in Charge of Operations from 2008 to 2009.