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Last Updated- Nov 30, 2009 17:00 - - 1 Comment
Holy Trinity SPA reacts to allegations of poor services
The Holy Trinity Spa
The management of the Holy Trinity SPA in Sogakope has reacted to allegations of poor services leveled against the facility’s employees by the Majority Leader of Ghana’s Parliament, Alban Bagbin in a report by the GNA that was carried by ghanabusinessnews.com.
In a response signed by the SPA’s CEO, Dr. Felix Anyah, it narrated the circumstances in question and debunked all the accusations by the MP.
According to the rejoinder, the Canadian Parliamentary Centre from November 20 to 23, 2009 organized a Healthy Lifestyle Conferencing Retreat at the Holy Trinity SPA & Health Farm, Sogakofe.
Their business theme was “Review Workshop for Ghanaian Parliamentarians on the Government of Ghana Budget and Economic Policy Statement for the 2010 fiscal year”.
In all 125 delegates including Parliamentarians, Consultants and Support staff attended and used the Holy Trinity SPA & Health Farm’s 300-seater Conference Venue, 60-bed Accommodation and meals for all Parliamentarians and the participants had various health/medical services including Medical Laboratory Examinations, ECG Heart Diagnosis, Sleep Disorder Diagnosis, Stress Analysis Investigation, Colon Detoxification Cleansing, Destressing Massages, Anti-aging Facial Treatment, Detox Infra Red Sauna, Complementary de-stressing Yatch Cruises on the Volta River and Dental scaling and polishing (dental cleaning) at no extra cost against what hotels offer for traditional conferences.
A second facility – a nearby hotel- was used for accommodation of drivers, security and other supporting personnel.
“In certain comments allegedly made and covered by the GNA at the launch of the Ghana Tourist Guide publication on Monday, November 23, 2009, and repeatedly carried by Adom FM primetime news and posted on ghanabusinessnews.com, the Honourable Majority Leader – Hon. Albin Bagbin is reported to have expressed dissatisfaction at our services. In his elaboration on what he considers as poor working ethics, he said our ‘waiters walked away while talking to them,’” it said.
In a follow-up comment by the author of the story, the author enumerated services that the Holy Trinity SPA & Health Farm DO NOT OFFER!! These enumerated services in the article were very curiously the same services that our “pull – him – down “ detractors have always used when in their negative bid to stifle healthy innovative tourism competition, dragged us to the High Court in 2007 AND LOST THEIR CASE IN A JUDGMENT IN OUR FAVOUR.
Some of the services the author higlighted and which we don’t offer included luxury-pampering, adventure, beauty therapy! – it is obvious the author has not seen our numerous billboards, brouchures, fliers, nor visited our web-site www.holytrinityspa.com in the last four years or was intentionality malicious!, the rejoinder said.
“While we do not in any way claim that our staff are perfect, we think the Majority Leader’s statement was not a true reflection of our quality and type of services,” it added.
The rejoinder indicated that the staff at the SPA include Resident Medical Doctors, Nurses, Laboratory Technologists, Psychologists, Dieticians, SPA Therapists, Psychiatrists, physiotherapists, Caterers, Waiters, Receptionists, Exercise Physiologists, Bible – Based Counsellors and several others teamed up to provide preventive, curative, rehabilitative, orthodox, complementary and alternative health/medical services packaged to suit clients convenience and discerning expectation.
A SPA is not a Hotel. The SPA is a Health/Medical Facility, it emphasized.
Questioning the rationale behind the allegations, management asked “why would the majority leader as a legislator who has knowledge of statutory regulatory bodies which have been instituted through parliament to maintain industry standards in Ghana not report a perceived poor standard to the statutory regulatory body, such as the Ghana Tourist Board or the Private Hospitals and Maternity Homes Board. Regulatory bodies have the power to investigate alleged poor services and the power to sanction or recommend a correction in poor services?”
The Budget Review and Healthy Lifestyle Retreat from 25th October 2009 to 29th October 2009 for our Honorable Paliamentarians was very delightful to almost all our Parliamentarians. Health/medical services were hugely patronized by almost all our honuourable MPS!
Not a single person made any negative customer complaint on the many Guest Satisfaction Assessment forms filled during and after the retreat!
The majority leader according to the rejoinder met the Chief Executive Officer of the facility for three days and never reported his alleged poor working ethics but went on air and the internet!!
We have worked hard to be the 34th leading company among Ghana’s Top 100 companies by the Ghana Investment Promotion Centre.
We have even worked harder (including staff training) to become the Leader in the Health Sector in Ghana in 2008, it said.
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One Response to “Holy Trinity SPA reacts to allegations of poor services”
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I will like to know the rate of the hotels rooms .Thanks you